Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 517-349-2210 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Local:  517-349-2210
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Call for appointment or walk in appointments available: Learn More >>

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Delivery Policy

Pilgrim House would like to make sure that your delivery runs smoothly and that we all do our part to make sure that we all stay safe. We are happy to deliver to a garage if you choose or bring your items into your home.

As a heads up to you we want you to know that our drivers will be required to wear their masks the entire time that they are in your home. They will be sanitizing their shoes and gloves prior to arriving at your home. Each day before they are allowed to come into work we are doing health checks outdoors and taking temperatures.

Please do not have us in your home if you have been sick or know that you have been exposed in the last fourteen days.

We would like to limit the exposure of germs between us and you. We ask that only one person in the home be present in the area that we are in and request that you do your part by wearing a mask. We would also like you to have your own pen ready to sign any paperwork and if you can operate doors for us that would be appreciated. These actions are necessary to make sure that both you and the employees that we are sending into your home stay as safe as possible. Due to Covid19 we will not be authorizing the pickup of old bedding.

If you have a balance due we prefer that you pay over the phone at this time.

On the day of delivery if anything changes and you need to cancel your delivery please contact our warehouse direct at 517-783-0961 by 8:00am.

When picking up items at our warehouse you must have an appointment. You may pick up at our warehouse at 3030 Lansing Ave. Jackson, MI

This will be a curbside pickup, please bring a partner to help you load your items. We will bring the item outside or if inclement weather we will have just inside our dock door. We will limit our personal contact with you.