2020 Customer Reviews +
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jeneriss
I had a very good idea of what I wanted before I entered the store. The salesperson listened to what I had to say and helped me find the chairs that would meet my criteria. She was very helpful, and it didn't take long! I just took delivery yesterday, which went very smoothly, and they are perfect for my space. No hassles, just a great experience overall. I'll happily send my friends and family to shop there.
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Jennifer Osbeck
Most of our furniture is from Pilgrim House. The staff is knowledgeable, and they are very accommodating. We will always buy our furniture from them! Great locally owned business!
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Stuart
We highly recommend Pilgrim House Furniture to anyone shopping for quality wood furniture. With a large selection of furniture for about any room in a house, Pilgrim House should be your first and last stop in the Lansing metro area. Take advantage of our online research and experience, where all roads eventually led to the Pilgrim House.
The Pilgrim House is a family-owned, customer-oriented business and it showed in every aspect of our experience, from purchase through delivery. We had the pleasure of working with Bernie Thompson, who was impressively knowledgeable and helped us navigate through all our furniture options. Bernie’s fellow team members who helped us during our purchase were just as friendly and attentive!
Delivery was within the window we expected even in the times we live, and problem-free due to the delivery team. The furniture looked as beautiful in our home, as it did in the showroom.
We cannot give any higher recommendation for Pilgrim House than our repeat business, which has already happened twice following our first purchase!
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Cindy Gessler
We went to Pilgrim House to look for a new dining room table and chairs. We hadn't purchase one in many many years. Dawn was amazing, helping with suggestions for our small space. Once we made our decision on what to purchase, if I had any questions Dawn was always there to help me out. Our table and chairs were delivered and put in place by 2 very kind individuals. The whole experience was wonderful. I can not wait to go back for my next purchase. If you are looking for quality in people and furniture I highly recommend them.
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Heather Rumler
We had a wonderful experience at Pilgrim House. We love our new furniture and it's quality. It is definitely worth the money and it's made to last a lifetime. We also had a great experience with Dawn. She is very helpful and has great customer service. We would definitely recommend a purchase from there. Plus it's just fun to explore the barn.
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Cherie Gibbs
Dawn C. is the absolute best! She knows a lot about the quality of the products. We went into Pilgrim house just to inquire about a new chair and couch and ended up buying them after talking with her.
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Emily Stevens
Dawn was amazing! Listened to my needs and catered to my time crunch to find a solution that fit my couch needs perfectly!
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William Fullmer
Very good experience. Quality merchandise available. Knowledgeable staff offer options.
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Kristina Tobias
Beautiful, quality furniture. Love my sofa and chair set.
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Debi Cox
I was so confused when I walked in the store, but thanks to Laura, I ordered (and was delivered) exactly what I wanted!
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By Aud Soyez
We were looking for a bed and they had a great selection of them that were high-quality and sturdy, made out of real wood boards. The staff was very helpful in finding the right set that would fit our bedroom. You can pick your own wood and stain and customize some other things. Being able to customize it this much is really neat!
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By Roxane Benjamin
Great place to find very well made furniture. We ordered a couch made in North Carolina and a flex steel recliner. So excited to get them. The salesman was awesome. He knew all about how they are made, where, how long it will take. Even gave us a printout of how they are made. Great friendly service and again QUALITY products. I highly recommend this place.
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By Anne Bartrem
Our salesman ,Jeff, was very professional and not pushy at all. We love our living room furniture! The young guys who delivered it were so nice and polite. The whole experience was great. Will do business again with this company!
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By Allen Lacroix
Very nice, well layed out, good quality options, friendly sales people.
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By Cindy Jackson
I purchased my dream desk and fireplace/entertainment center at Pilgrim House. Bernie breezed me through the sales and purchase process. He listened carefully to my wishes and made sure I knew all the details about my purchases.
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By Dusty Fancher
Pilgrim House is known for quality furniture. My last set was purchased there 15 years ago. It was time for replacement. I had a good idea what I wanted- a deep couch with removable back cushions with a matching oversized chair and ottoman.
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By Rob Kagle
All the people were wonderful, the salesman wasn't pushy or clingy at all. Every piece was beautiful. Large selection of Amish built, high quality furniture as well. Best experience I've ever had looking at furniture. When the time comes we will be buying all of our furniture at Pilgrim House Furniture.
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By Jeff Stevens
Excellent service and good selection.
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By Kristen Furseth
I love the furniture purchased at Pilgrim House. Great quality with great customer service!! The furniture purchased 20 yrs ago are still very stylish and receive compliments from guests.
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By Michael Couch
You get what you pay for so don't be scared of the prices. The salesman will also work with you a bit on discounts.
2019 Customer Reviews +
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By Michelle Sparks
We love our new table and chairs! This is beautiful, quality furniture. We had a wonderful experience from start to finish. Will definitely come back for the next purchase!!!
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By Sara Daniel
Our salesperson, Barbara, helped us select exactly the right bedroom set and kept us informed of the progress. The delivery team was also extremely professional and helpful. Have recommended Pilgrim House to several people already! Thanks!
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By Rob Kagle
All the people were wonderful, the salesman wasn't pushy or clingy at all. Every piece was beautiful. Large selection of Amish built, high quality furniture as well. Best experience I've ever had looking at furniture. When the time comes we will be buying all of our furniture at Pilgrim House Furniture.
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By Robert Miller
A great place to do business! Great quality furniture that will stand the test of time.
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By Kristen Furseth
I love the furniture purchased at Pilgrim House. Great quality with great customer service!! The furniture purchased 20 yrs ago are still very stylish and receive compliments from guests.
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By Annette Mockridge
Love the place can't wait for them to bring me my new couch on Wednesday
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By James Howlett
Beautiful furniture and furnishings along with accessories and bedding , as well as a helpful and friendly staff.
2018 Customer Reviews +
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By Bonita Sporer
Love everything I've gotten and such great workmanship!
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By Colin Ohl
Yes, they are more expensive but you get exactly what you want. Solid wood construction on the furniture and custom made to your specifications. Dove tail joint versus butt joints. If you want furniture that can last a lifetime this is a place to go!
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By James Valley
They displays and inventory were outstanding. Wayne was very informative and patient. The check out staff were accurate and very pleasant. Bought our couch, ottoman, and then some. Will be back.
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By Ethan W.
Best place around for Amish and high end furniture.
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By Scott P.
Bernie helped me and my wife on Furniture for the house and started out with one room and now we are on our second room and will be back for sure. He is a super nice guy and I have told a bunch of people to go see him. I will be stopping in the next few weeks to complete another purchase. They have some top quality products that is for sure.
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By Micah M.
I made a purchase here recently and wanted to comment about the overall experience. From start to finish from when I stopped in to look around to when I came back to pick up my purchase I was treated excellent. My salesperson was Bernie, who was great. Extremely helpful, found the item I was looking for in the warehouse and had it shipped to the store the next day! I went to pick it up and they helped load it and were very professional with the whole experience. We will definitely shop there in the future, excellent service and excellent quality!
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By Tim H.
After buying discount bedroom furniture over the years, we once again found the need to replace it. We went to a popular furniture store that was running a sale. After making another purchase, we began to calculate that the money we had spent on cheaply made bedroom furniture would be more than enough to purchase quality furniture that we could truly enjoy for our lives. We canceled the purchase and went to Pilgrim House, where we purchased a beautiful bedroom set that we truly wanted. The staff at Pilgrim House was very responsive and helpful without pressure. The guys who delivered the furniture were professional and careful. We have not regretted our purchase from Pilgrim house and only wished we had not wasted so much money and time.
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By Aitor A.
5 Stars
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By Kerianne F.
5 Stars
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By Cheryl C.
Nice selections of formal and casual furniture. Several purchase options.
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By Joe Z.
Top quality furniture in a unique setting. The building has multiple levels, and houses quite the selection.
2017 Customer Reviews +
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By Aaron Matthews
If you are looking for QUALITY furniture, Pilgrim House is the best furniture store in mid-Michigan, without question. Great selection and great service every time!
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By Thomas Green
Thank you for the service, Reba Dean! The maplewood book cases are remarkably beautiful.
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By Valerie Valentino
Excellent experience! Love everything I purchased from Bernie. Very helpful in my decision making!
2016 Customer Reviews +
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12/26/2016
By Jeannie
I say 5 stars! I use to work there and let me tell you, they know furniture! People may think they see the same or similar furniture out there but it may be a knock off. It was back in 1985 when I purchased my furniture, and to this day, I still have my Pencil Poster Bedroom set, and it looks fantastic!. I have a Torchiere floor lamp,
that has stood the test of time and some table lamps in fully leaded crystal, beautiful just changed the shades!. The classic style has never aged and works right in with 2016. I miss the bargain room way up to the top of the barn, great deals there! My sofa and chairs, were Rowe, and they wouldn't wear out! I wanted to change up a bit, and I was able to sell them in great condition, years later. The staff and owners were the best and truly cared about their customers and employees. I miss it there, and have no idea who is left, but my 5 star grade is sincere and I would recommend my dear friends and family to shop there. Happy New Year to you all at the Pilgrim House and thanks once again for the opportunity to work for you, even though it was for a short time.. I shall never forget you. <3 I am now retired and live on an island in the UP, near Canada on Lake Huron
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7/9/2016
By Rica
Great sales experience. Delivery crew was fantastic.
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6/29/2016
By Samantha
Furniture delivered promptly. Delivery men were careful and thorough in setting up bedroom furniture. Also, very polite. Good work. Thanks!
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6/17/2016
By Noemi
Philip and Reggie delivered a sofa and loveseat for me. They were very friendly and professional! They did a great job.
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5/7/2016
By Amanda
Beautiful furniture and amazing service. Will be a repeat customer for sure! Thank you!
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4/16/2016
By Marco M.
Wonderful, careful, respectful, helpful. Jeff was great.
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2/03/2016
By Harold
The sofa is beautiful. Even better than I expected. Love the extra firm. Thank you.
2015 Customer Reviews +
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11/20/2015
By Timothy
I was amazed and impressed by the crew of Pilgrim house. Tylor, Ethan and Mario. My apartment is small and large size of furniture had to go through a narrow door. It was seamless all the way through, nothing touching or hit the walls, all was done in great skill. I was thoroughly impressed. And I don't get impressed easily.
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11/14/2015
By Joseph
Great delivery, on time, did not hit the walls and took of shoes for carpeted area. Love the amish furniture, great quality.
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11/6/2015
By Randy C.
Delivery men were very professional and respectful. I am very satisfied with my overall service and would and will recommend to friends and family. Thank you.
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8/26/2015
By Carl
Job well done - on time, careful with furniture, walls etc.
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8/13/2015
By Wilfredo
Looks great and great service. Thanks.
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7/31/2015
By Joel
Excellent job! The group were fast, careful and friendly!
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7/13/2015
By Joy
Excellent customer service very helpful delivery men. Overall excellent experience!
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6/30/2015
By Adam
On time and friendly. Very pleased with the desk. Delivery men were capable and aware of the owners' needs and property.
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6/22/2015
By George
Excellent service, Good delivery options.
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5/21/2015
By Margaret
Great service, friendly and prompt in the store and delivery.
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5/13/2015
By Clara
I really liked the furniture offered at Pilgrim House. It's beautiful and built strong and lovely.
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4/28/2015
By Andrew
Prompt and very careful and professional. It was a pleasure having them in our home.
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4/15/2015
By Ramiro
We are very pleased with our Furniture purchase at Pilgrim House and with all those we worked with. Reba in sales was very helpful in directing us toward many choices of sectional furniture and in answering our questions on durability and fabric types. She also allowed us time to try out various types of furniture, while being nearby to answer our questions. Tyler and his assistant were great at carefully delivering our furniture on a very icy day. His care at placing the furniture and re-arranging was much appreciated. Both Reba and Tyler were both courteous and professional. They really reflect Pilgrim House's attention to customer satisfaction. Thanks much!!
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4/6/2015
By Deborah
Outstanding customer service, both at the store and during delivery. The salesmen were polite, friendly, and helpful. The delivery guys were friendly and professional. Thanks Pilgrim House!
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3/26/2015
By Jose
Sales person was very patient and helpful. Delivery men were great as well.
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3/10/2015
By John
Very pleased with store appearance and pleasant employees. No pressure to buy. Delivery men are neat and professional.
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3/2/2015
By Susan
Bill and Brian did an outstanding job delivering our new furniture. They were extremely professional and took they time to make sure everything was in place correctly. They are a real asset to Pilgrim House. Thanks Bill and Brian!
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2/18/2015
By David
We recently moved and were fortunate enough to purchase several pieces of furniture. Jeff at Pilgrim House made selections easy and was very patient with us in the many choices to be made. Very helpful throughout whole process. Kudos to Jeff and thanks soo much. After patiently awaiting our delivery, both gentlemen, Tyler and Joe were great!! Lots of big pieces were delivered perfectly. Even in the snow. Both guys conscious about tracking in snow, Tyler even fell. Hope he's good. Thanks again soo much for all the great furniture and wonderful service.
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1/11/2015
By Michael
Our sales consultant Bernie was very accommodating and his suggestions were absolutely perfect. The delivery staff were careful and polite. Thank you for a wonderful experience.
2014 Customer Reviews +
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12/07/2014
By Beverly
I had a very good experience with your company. I ordered the bed easily and it was delivered when promised. By two very professional and nice men.
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11/29/2014
By Garrett
Great delivery all the way to Northwestern Michigan. Thank you.
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11/17/2014
By Marcia
Good quality, beautiful wood. It takes a number of weeks to get it but it is worth the wait. Large amish selection. Also were able to have our cabinet custom made to fit our wall.
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11/08/2014
By Madeline
We love Bernie. Very helpful thru entire purchase. Delivery was very professional!
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11/04/2014
By Tommy
Salesperson was very helpful! Not push. Delivery was efficient and helpful with how to use table; set up perfectly.
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10/26/2014
By William
Courteous, helpful salesperson Tamar Schindler - very patient. Delivery was on time, with friendly careful men. Thank you, Pilgrim House!
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10/18/2014
By David
Service at the store by Jeff Darbin was excellent. He took his time and we reviewed all options. The delivery went smoothly.
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10/06/2014
By Lorenzo
Bill and Brian were punctual, careful and pleasant. They worked with me to move things around a bit. Bernie was friendly and helpful at the time of our visit at the store. Thank you and we will be back!
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10/01/2014
By Norman
Your people are professional. They are always polite, on-time and always help put things where they need to be. I enjoy buying from you folks. The dlievery service is great.
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9/26/2014
By Dwayne
I just relocated my gorgeous oak desk to my studio. Had to tip on its side to fit, and not a single thing shifted. I'm very impressed with the construction. Now that I've set my equipment on it, I find it's absolutely the perfect size, and I don't think I could love it more. Thanks again for helping me find a great match for my needs, and if I haven't asked you to do so already, please send my compliments to the craftsmen. They did an outstanding job. Looking forward to doing more business with you in the future. Cheers!
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9/20/2014
By Vivian
Placed order on June 7, 2014. Got every thing August 13th 2014. Everyone was very nice and helpful. Love my leather sofa, ottoman and recliner.
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9/08/2014
By Dennis
The two men were very careful, well-organized and logical about moving in my beautiful new entertainment center and putting it together.
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8/06/2014
By Scott
Service is excellent. The delivery men were polite and efficient. We were very pleased.
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7/24/2014
By Edward
Like quality of furniture. Sales staff was great. Delivery was on schedule and friendly. Thanks!
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7/24/2014
By Theresa
Loved the store - quality merchandise. The delivery people were very courteous, efficient and friendly!
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6/11/2014
By Fernando
My salesman, Bernie, was very helpful and I appreciate the good service from all the employees. The deliver people (Brian and Joseph) were very courteous and did a great job putting the furniture together in place.
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6/03/2014
By Rodolfo
Extremely satisfied with all aspects, from the store, salesperson, delivery and the finished product.
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5/29/2014
By Booker
The shopping experience was pleasant, with sales personnel that was helpful, yet allowed space for us to look without pressure. The delivery staff were pleasant, professional and very careful with the handling of our furniture.
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5/26/2014
By Jessica
Pilgrim House store and sales personnel treated us very well. The delivery people were very courteous and did everything they could to satisfy me as the customer. They were excellent!
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5/15/2014
By Bobby
We are very satisfied with all people we deal with at Pilgrim House. No pressure for sale - honest recommendations. Delivery was on time with pleasant covetous service. Love the chair in the family room! Thank you.
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4/26/2014
By Mariah
Prompt, courteous. Helpful. Good quality.
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4/24/2014
By Deana
Store was very inviting and warm. Set up was fun to walk around. It kept going and going! Jeff D our salesman was personable, not pushy and very helpful.
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4/04/2014
By Lovella
Loved the store, good variety of furniture. Delivery was on time and guys were friendly!
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4/02/2014
By Dorothy
Guys did a great job getting the heavy desk upstairs. Unfortunately there were not warned ahead of time. Sales force was very accommodating and helpful. This is the second piece I have purchased from Pilgrim House. Good quality furniture.
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3/27/2014
By Jimmy
My experience with Pilgrim House has been very positive! I appreciate the attention to detail. Great personalities of staff. The products delivered have been beautiful. My only wish is that it would all get here sooner! Thanks again.
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2/26/2014
By Erick
Great selection in the store and very reasonable pricing. Great experience. Professional delivery crew on time and set everything up perfectly! Thanks Pilgrim House!
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1/23/2014
By Heather
Friendly, willing to help. Service team is on time, friendly and very concerned. The furniture was set up correctly. Well done.
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1/19/2014
By Christina
Tim and Tyler were very friendly, helpful and professional. The sales person Wayne was very helpful and showed us a lot. We also liked the store setup which was earlier a Barn. Tim and Tyler told me right away about the glass shelfs. New ones are on the way.
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1/06/2014
By Amber
Pilgrim House specializes in high quality furniture and excellent customer service. They have a nice selection of furniture/mattresses made in the USA. We purchased a custom made Amish bed which has to be the most beautiful one I've ever seen. Our salesperson, Jeff, provided us with outstanding service, always personable and professional even while working with us on what turned out to be a complicated order. If you are tired of the cheap goods and impersonal atmosphere of big box stores, give The Pilgrim House a try.
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12/16/2013
By Paloma
Salesperson, Jeff Durbin, was able to solve a problem of matching our bedroom set with a new headboard and footboard. We are more than satisfied. Delivery guys were great. Delivered and setup the bed in record time. Were very careful carrying the bed up to the 2nd story of the house. They were friendly and pleasant too.
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12/11/2013
By Christina
The salesman and delivery man were very helpful and careful with our new purchases. We love our new furniture.
2013 Customer Reviews +
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12/09/2013
By Mariana
Excellent on all fronts. Delivery delay due to B/O fabric, but were kept informed. Wonderful delivery and setup. Couldn't have been better. Thank you!
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10/08/2013
By Mary
Pilgrim House specializes in high quality furniture and excellent customer service. They have a nice selection of furniture/mattresses made in the USA. We purchased a custom made Amish bed which has to be the most beautiful one I've ever seen. Our salesperson, Jeff, provided us with outstanding service, always personable and professional even while working with us on what turned out to be. a complicated order. If you are tired of the cheap goods and impersonal atmosphere of big box stores, give The Pilgrim House a try.
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09/13/2013
By Marjorie
Excellent furniture and great service. Very pleased with everything!
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08/15/2013
By Clark
A great shopping experience from a terrific selection of quality furniture. To a very professionally knowledgeable salesperson, to very courteous and carefully delivery personnel. I would recommend Pilgrim House to everyone.
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08/07/2013
By Aurora
Thank you so much for a quick delivery. I was so happy to have my sofa right away. What a beautiful store. Tim and Tyler were so nice!
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07/24/2013
By Kristin
Terry and I were so glad to finally get to Pilgrim House after many years of planning to. The atmosphere, the service and follow up was excellent. We have been back three times and each time found what we were looking for. PS. Your delivery guys are dear. We don't have the easiest home to move about but they did it without grumbling comment. Thank you.
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07/17/2013
By Hilario
Went online to search Local Business for Amish furniture. Bernie was very helpful and an asset to our purchase. We couldn't wait for our delivery! Tim and Tyler were strong and knowledgeable in setting up our beautiful Amish Bookcases. We simply love our new furniture!
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07/15/2013
By Charles
Selection at store was wonderful. I told my decorator about you for her future customers. Delivery men were great, very helpful and they explained everything
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06/19/2013
By Bryon
Great service, assistance online was a huge help and the salesperson were extremely helpful and delivery was 100% great and overall good. Thank you.
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06/18/2013
By James
Very pleased. Delivered as promised. Friendly and good experience overall.
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06/12/2013
By Anna Seim
Good selection of quality furniture. Jeff Durbin was patient and helpful on the sale, very polite and efficient delivery men. We are pleased with items in our home. Overall, a good experience.
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04/23/2013
By Rose
I like the variety of furniture in the store, Reba was very helpful and I enjoyed working with her. Delivery men were friendly and careful delivering furniture.
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04/23/2013
By Peter
Bernie Thompson was very easy to deal with and showed us lots of options. Tim Cross and Tyler delivered our head board and insured it. They were superb, neat and clean. We are very satisfied with the Pilgrim House and their service.
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04/21/2013
By Harry
Pilgrim House is a delightful place to shop. Love all the different levels to the old barn! Very welcoming. Tamar was excellent! I really loved the fact that she left us alone to shop and didn't call to rush our decision. Was always very kind and helpful the delivery men are really good. Professional and careful. Gave us some helpful hints and on time as well.
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04/19/2013
By Donna
Brian and Tyler were my delivery guys, very courteous and cautious with my new furniture and my house. Jeff, (salesperson) very helpful and knowledgeable. We'll be back.
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04/03/13
By Heidi
Pilgrim House is a gem right out of my back door! We stopped by to take a "look" and wound up buying on the spot. We got mattress made right here in Michigan. Then I've purchased a bedframe handmade by the Amish, beautiful. Our salesman, Jeff Durbin was like seeing an old friend. Delivery was professional on time and well done! Thank you!
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04/02/13
By John
The Pilgrim House has wonderful quality furniture. All of the sales people are very helpful and knowledgeable. The delivery was quick and efficient and the people were kind and friendly. I would definitely use them again.
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03/10/13
By Ronald
We were pleased with Pilgrim House; they had a good selection with a variety of styles. The salesperson was informative, but not pushy. The delivery drivers were careful and courteous and were at our home within the window of time they gave us.
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03/08/13
By Edna
Our service with Pilgrim House has been excellent from working with the sales clerk to the delivery men. We have had such a good experience. We will definitely bring our business back to Pilgrim House.
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02/18/13
By Monica
I have purchased several different items from Pilgrim House and have had the same delivery guys each time. I love Geoff my salesman and Tim and Tyler are always on time, kind and a pleasure. That's why I shop here! Thank you!
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02/14/13
By Matthew
The entire experience was wonderful! The showroom was beautiful and Bernie was very helpful without being pushy. Delivery was quick and the delivery team was so friendly. Plus they were very thoughtful in delivering furniture in the wintertime. Thank you.
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01/31/13
By Shana
Love the store! Beautiful furniture, delivery was on time and perfect! Salesperson Tamara was very helpful! Thank You!
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01/29/13
By Jacob
Jeff was great. He allowed us to view all the possible options and then directed us to the best choices for our room, the configuration, selection, cushion, fabrics, contrasts were amazing. Delivery was prompt and courteous. They were careful with my order, unlike others, overall will continue to use, Pilgrim House Furniture for other purchases.
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01/07/13
By Harry
Loved my entire experience from ordering (Jeff and Bonnie) to the flawless delivery. Courteous and professional and loved! Concerned to all - perfection! Countless thanks!! Great service!
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01/06/13
By Renee
We received excellent service from Pilgrim House. Bernie was very accommodating and assists us in every way possible. Tim and Tyler did a great job in friendly service. We will be shopping there again and telling all of our friends. Thank you!
2012 Customer Reviews +
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11/21/12
My husband and I were looking for new furniture to sit into our new apartment. After 30 years living in a house we decided to downsize. I found Pilgrim House on the internet when looking for a place to purchase new furniture. I did not want cookie cutter furniture. When we arrived at Pilgrim House, Tamara introduced herself and allowed us to enjoy looking around. She was there when we started to ask questions. Them Tamara was instrumental in helping us make decisions on size of a sofa and showerd us different fabric options. We purhcased a padded headboard, sleepersofa, entertainment unit, and a bedroom dresser and mirror. Dale and I could not have been happier with our experience with Pilgrim House Company. Thank you for being there for us in our new move to our golden years!
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11/19/12
By Brian & Wendy
Salesman let us arrange furniture in store to design our living room. Great delivery as promised. Thanks!
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10/29/12
By Melissa
Bernie was great to work with, very helpful. Delivery team are very nice and helpful. Great experience.
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10/17/12
By Megan
Working with Pilgrim House was a great experience. Everyone, from my salesperson to the delivery men, was very friendly and helpful. Thank you!
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10/03/12
By Beth
Very pleased with the delivery, very professional and on time.
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10/01/12
By Sandy
Salesperson Wayne was very pleasant and helpful. Delivery gentlemen were awesome. Thank you.
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9/11/12
By Avril
First, let me tell you how pleased and delighted. I have been working with Tamar. Very professional helpful and thorough. Quality of furniture meets my expectations. I have had three major purchase in the last 10 years and will be making another our chase shortly another compliment to Tim and Tyler. On time, I always in bonus, Colite, clearly, gracious and professional.
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9/11/12
By Rachel
Jeff D. was very helpful when my husband and I visited the store. The delivery team was very professional and wanted to be sure that we were satisfied! Good job!
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9/11/12
By Vince
We had a great experience with both the salesman and the men who delivered the furniture.
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8/13/12
By Samantha
Salesperson. Jeff Dubin was very helpful and polite. Store has a lot to offer with great merchandise. Delivery people were careful and did an excellent job. They were friendly and personable and knowledgeable about re product Rey delivered.
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8/8/12
By Randy
Our salesperson did a wonderful job. We thought the quality of the furniture was very nice also our delivery men did a great job!
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7/23/12
By Chris Rose
Excellent service, Delivery on time, Set up great, great personality of delivery guys. Service selection at store great very satisfied.
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6/13/12
By Dennis Banks
Tamar was very helpful store quality is far beyond normal overall we are very happy with our experience and will certainly return for additional pieces. Tamar worked effortlessly to assist us to find the perfect material and style. I would highly recommend the store and our sales person to our friends and neighbors.
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6/07/12
By Emily Jackson
This is the 2nd time I have bought furniture at Pilgrim House for a consumer in a group home. The sales people were extremely helpful and friendly. The 2nd time in the store the salesman carried a foot stool from floor to floor to match the bed room out to it. The delivery people knew what they were doing brought everything set it up so all we had to do was make the bed. They were a pleasure to have in the home. They wasted no time getting their job done. I will certainly use pilgrim house again when we need to replace furniture.
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5/21/12
By Jonny Wall
Wayne and the delivery crew were very professional and helpful. It was a great experience and great furniture.
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5/14/12
By Jenny Ford
Experience with the store and delivery were excellent.
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04/03/12
We were very pleased with the quality of the products Pilgrim offers
by Ryan Fuller
We were very pleased with the quality of the products Pilgrim offers. Though we invested more than we had originally planned, we're certain it will pay off. My husband is sure we'll be passing this bedroom set on to our grandchildren. The staff we dealt with, from just looking to delivery was friendly and helpful.
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04/02/12
As always great job done
by James Parker
As always great job done. Delivery men always respectful and kind. Refer your company to all.
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03/30/12
Great shopping experience
by Katie Gibbs
Great shopping experience. Our salesperson, Bernie, was friendly and very helpful. We were hoping to get the furniture in time for a baby shower and he checked with the company a couple of times to see if we were on track for that. Delivery was great -- friendly guys! Love the night before call with a two hour delivery window.
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03/30/12
The sales team was very patient and accommodating
by Kim Moore
The sales team was very patient and accommodating. Delivery crew went above and beyond and were very professional.
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03/30/12
We had great service when we purchased our furniture
by Whitney Taylor
We had great service when we purchased our furniture. We weren't ready for it to be delivered, so we were able to have it stored until we were ready for delivery. The delivery was prompt within 1/5 hour from the first time given in the two hour window. The delivery men were very accommodating and courteous.
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03/28/12
Overall, great service and experience.
by Robin Jobin
The salesperson on floor was very helpful, attentive, and friendly. Delivery was very punctual. The staff was courteous. Overall, great service and experience.
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03/27/12
We were happy with the delivery process
Bernie Thompson was very helpful and patient during the selection process. We ordered the furniture in late December and received it in late February. We were happy with the delivery process and the personnel were professional and careful.
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03/27/12
We love our new couch and chair. It's perfect!
by Brad Atkinand
Wanted to thank Jeff Durbin for all his time and effort in helping us pick out our living room furniture. He was very helpful. And we enjoyed working with him. We love our new couch and chair. It's perfect! Your delivery crew was on time and just great. Thank you.
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03/23/12
Everyone at the store very helpful
by Michael Griffin
Everyone at the store very helpful. The delivery men were more than helpful and did a very good job setting up my bed. I would continually use Pilgrim House in the future.
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03/19/12
I really like the store and employees
by Jeff Carter
I really like the store and employees. Service is always good whether by sales or delivery and the quality of furniture is good. We have bought most of our furniture from Pilgrim House and have been very satisfied with what we bought there.
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02/23/12
The Sales and Delivery
by Michael James
Sales & Delivery services are excellent, always courteous & intelligent, clean and knowledgeable.
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01/16/12
Great experience &anp; great furniture
by Charles Martin
Wayne & delivery crew were very professional & helpful. It was a great experience & great furniture.
2011 Customer Reviews +
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12/10/11
Great Job
by Mariah Taylor
As always great job done. Delivery men always respectful and kind. Refer your company to all.
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11/21/11
Purchase and Delivery !!!
by Paula, Novi, MI at RatePoint
Thank for a great furniture shopping experience!
My salesman Bernie was very helpful in giving me options for my china cabinet purchase from CVF. I had looked at many stores and products, and he really helped me narrow down the product that would fit my needs. The delivery couldn't have been better. I called the day before and was given a two hour time frame. Tim and Tyler were right on time and took great care with my delivery and made sure all drawers, cabinets and lightening were in working order. And my cabinet was in the right location. In addition, very nice, personable gentlemen. I was very comfortable having them in my home. The office staff were very nice as well in person and on the phone. I will shop here first for future furniture needs. Thank you again.
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07/26/11
Home-Office Furniture Pilgrim House 5 Star Experience!
by Kermit & Kathy ,Northville, MI at RatePoint
Bernie Thompson, salesman, listened to what we wanted and showed us home-office furniture to answer our need. Furniture meet every need my wife & I had. Had samples on the store floor to show us. Quick delivery, Tim & Tyler, very careful in our home making delivery. Set up the furniture and answered all our questions. Wife is very, very, very happy with her home office and the total experience we have had with Pilgrim House Furniture. Thank you Bernie, Tim & Tyler.
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07/12/11
Great service/sales without being overbearingClean and well organized layoutProfessional...
by Ben Haskel at RatePoint
Great service/sales without being overbearing
Clean and well organized layout
Professional atmosphere
Most importantly the best quality furniture in the area-I would rather spend more money on a piece of furniture once than to buy a less expensive and a lower quality piece multiple times in replacement
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05/23/11
We wandered into Pilgrim House just to look around, having just moved from a studio to a two...
by Erin at RatePoint
We wandered into Pilgrim House just to look around, having just moved from a studio to a two bedroom apartment and needing pretty much everything. Tamar, our salesperson, was great--she didn't pester us while we were looking, but was immediately helpful when we needed to ask some questions. We found everything to be good quality, and prices ranged from quite inexpensive to top of the line. My fiance and I bought a dining room table and chairs, and found the whole experience pretty darn fantastic.
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04/24/11
Everything was great!
by Mark
Everything was great! From the sales associate who helped us at the store to the friendly delivery men, our experience was first rate. We will definitely come back for future furniture needs.
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03/24/11
The Pilgrim House has well made furniture, some custom made.
by Golden
The Pilgrim House has well made furniture, some custom made. We love our desk; in fact, we bought two. They are solid oak and heavy; they had to take them apart to move them in. The sales staff (Jeff) and the movers were courteous and helpful. We just went back and bought a chair and TV cosole. I recommend The Pilgrim House for anyone looking for good quality furniture.
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03/15/11
I just received my new living room furniture from Pilgrim House today.
by Duane
I just received my new living room furniture from Pilgrim House today. The delivery men were excellent in moving the furniture in and making sure they did not harm walls or disrupt more than necessary. They efficiently moved one sofa to the basement through a very tight opening without damage and they placed new furniture in the living room as requested. They were friendly and knowledgable. Our sales person at Pilgrim House was Reba and she was excellent at answering my questions and trying to solve any problems I brought up. She went out of her way to make phone calls and inform us of all our necessary questions to make the sale. I would recommend the delivery people and Reba to all.
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12/10/10
I had a very good experience with Pilgrim House.
by Bonnie
I had a very good experience with Pilgrim House. The sales staff (Jeff) was courteous and helpful, the order was filled within the time frame promised, and the delivery guys were friendly and wiped their feet. And the furniture is very nice. It's Bassett CU2 custom upholstery - pick your style and fabric, and have it delivered in 30 days for not much more than buying something off the floor.
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09/25/10
Tamar Schindler was our sales person - she was very helpful without standing over us
by Jeannie King at RatePoint
Tamar Schindler was our sales person - she was very helpful without standing over us. Tim and Bill delivered and set up the bed frame we purchased; they were right on time, worked quickly and were very nice.
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04/16/06
Good high end furniture.
by R. S. at Judy's Book
They have alot of great pieces, that are really quite unique and unlike these larger stores they really seem to care about both the quality of their pieces and really what you the consumer wants. Although their prices are higher so this isnt the store for the person on a tight budget.
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11/08/05
Fresh atmosphere
by Ian B at Insider Pages
Shopping for furnature at the big stores can sometimes be a headache. From the minute I pulled into the parking lot of the Pilgram House, I was surprised. The parking was easy, the store was very warm. The product was nice, and seemed of great quality, unlike some other stores I had been to. The associates were very willing to help, but didnt pressure you to buy something. Its a little pricey, but its good quality furnature.
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08/21/05
Looks much bigger from the outside
by amie l. at Judy's Book
Looks much bigger from the outside. This place does not have very much furniture in it. I thought it would be very cool but that, unfortunately, was not the case. This place is just another over price...
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08/18/05
Good high end furniture.
by Ryan S at Insider Pages
They have alot of great pieces, that are really quite unique and unlike these larger stores they really seem to care about both the quality of their pieces and really what you the consumer wants. Although their prices are higher so this isnt the store for the person on a tight budget.
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07/25/05
good quality
by Tom W at Insider Pages
The Pilgrim House is a very nice furniture store. They have a good selection to choose from. Their products are of good quality. The associates are friendly and knowledgeable. Their prices are a little high, but it is good quality. I would recommend shopping at the Pilgrim House. They have a good amount of parking space also.
